OPEN 365 DAYS | EXPRESS 1 HOUR DELIVERY   SEE OUR BRANCHES >>

 

 

Payment & Returns

PAYMENT

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CANCELLATIONS, RETURNS & EXCHANGES

Some terms and conditions

If a cancellation request is initiated by us, the payment will be refunded in full. (Occasionally we have to cancel orders when we have sold out of the relevant items during busy periods, and/or the relevant products/designs are discontinued.)
 
If a cancellation request is received by us at least 48 hours before the delivery is due, the payment will be refunded in full.
 
These orders cannot be refunded, for what should be obvious reasons given the perishable and customised nature of our products:
 
◊ Cancellations received by us less than 48 hours before the delivery is due;
 
◊ Change of recipient’s address received by us less than 48 hours before the delivery is due;
 
◊ Incorrect or inaccurate entry of recipient’s address;
 
◊ The order, or any part of it, is customised;
 

◊ The sale of any goods and services are subject to availability. While we always endeavour to keep photography and descriptions of items as accurate as possible, The Love Florist reserves the right to substitute any items included in the products offered for items of equal or greater value and of the same type, if those listed in the descriptions are out of stock or unavailable at the time of ordering.

 

 

Flower quality

Our catalogue and website display pictures and other details about the bouquets we sell. The colours reproduced in these pictures may differ slightly, and certain flower items exhibit some variation in flower colour and overall size, especially when grown in different locations. Descriptions and pictures of bouquets are therefore approximate and for guidance only. The actual condition of individual products may of course vary depending on the time of the year, the weather and growing conditions at that time. 

 

Great care is taken to ensure that the delivered bouquets are of the same quality as that which meet the standards set by our professional florists. In the unlikely event that the quality suffered during transit and the flowers arrive in poor condition, please send us a photo of them within 12 hours of receipt. An exchange or refund will be offered if the request for it is deemed fair and reasonable.



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Our Branches

Nationwide Delivery | Express 1 Hour Delivery
 

KL/SELANGOR:

104, Jalan Sultan Abdul
Samad, Brickfields 50470
Kuala Lumpur, Malaysia

T: +603 2272 2222
F: +603 2721 4910

E: order@love.com.my

 

PENANG:

20, Lorong Cendana Emas 2,
Taman Cendana Emas, 14100,
Simpang Ampat. Pulau Pinang,
Malaysia.

T: +604 505 9466

E: order@love.com.my

 

JOHOR BHARU:

No.10, Jalan Ros Merah 2/2,
Taman Johor Jaya 81100,
Johor Bahru, Johor,
Malaysia.

T: +607 353 3081

E: order@love.com.my

 

SINGAPORE:

Block 1 Maude Road,
#02-30 Singapore 200001.

T: +65 6715 8909

E: order@theloveflorist.com

 

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Contact Info

Kuala Lumpur: +603 2272 2222

Johor: +607 353 3081

Penang: +604 262 0282

Singapore: +65 6715 8909

Our Branches Location

Kuala Lumpur

Johor Bahru

Penang

Singapore