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CANCELLATIONS, RETURNS & EXCHANGES
Some terms and conditions
◊ The sale of any goods and services are subject to availability. While we always endeavour to keep photography and descriptions of items as accurate as possible, The Love Florist reserves the right to substitute any items included in the products offered for items of equal or greater value and of the same type, if those listed in the descriptions are out of stock or unavailable at the time of ordering.
Our catalogue and website display pictures and other details about the bouquets we sell. The colours reproduced in these pictures may differ slightly, and certain flower items exhibit some variation in flower colour and overall size, especially when grown in different locations. Descriptions and pictures of bouquets are therefore approximate and for guidance only. The actual condition of individual products may of course vary depending on the time of the year, the weather and growing conditions at that time.
Great care is taken to ensure that the delivered bouquets are of the same quality as that which meet the standards set by our professional florists. In the unlikely event that the quality suffered during transit and the flowers arrive in poor condition, please send us a photo of them within 12 hours of receipt. An exchange or refund will be offered if the request for it is deemed fair and reasonable.